Refund Policy

Last updated: November 13, 2026

Here’s exactly what happens with your money at Overtime Health.

Before you’re approved Your card is only held at checkout. It’s charged only if a licensed clinician approves you. If you’re not approved, the hold is released and you pay nothing.

Prepaid 3-, 6- and 12-month plans Prepaid plans ship three months at a time. If you need to stop early, months that haven’t been sent to the pharmacy yet are eligible for a refund. Just contact us and we’ll take care of it. Once an order is with the pharmacy, your medicine is being made just for you, so it can’t be refunded (see Returns below).

Month-to-month plans Cancel, pause or skip any time. There’s no contract and no cancellation fee. Cancel at least 3 days before your next renewal date and you won’t be charged again.

Mistakes on our end If you get the wrong medicine or dose, a short or damaged vial, or a charge made in error, contact us. We’ll replace the order or refund it.

Returns Like every pharmacy, we can’t take back prescription medicine once it has been compounded, filled, or shipped. Pharmacy rules don’t allow it, to keep patients safe.

How refunds are paid Refunds go back to the original payment method.

How to reach us Email [email protected] or text +1 (307) 271-8898. Real people answer 7 days a week, 8 am to 6 pm ET.

Overtime Health LLC 30 N Gould St Ste #55815, Sheridan, WY 82801